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Frequently Asked Questions
What are your business hours?
Operating hours are 8:00 AM to 5:00 PM, Monday through
Saturday. If you have an emergency, we do have on-call
service and we can deliver and pick up anytime.
How do I place an order?
You can submit a quote on our website and a customer
representative will contact you within 48 hours to
confirm if you would like to make it a reservation.
Submitted quotes are not a reservation until a customer
service representative contacts you to make further
arrangements. You can also call us at (520)889-3933. If
needed, one of our Event Specialists may be available
for an onsite consultation, and their services are FREE!
What is needed to place an order?
We will need to have the delivery and pick up address,
home or business phone number, and an onsite contact
person with a cell number if possible. We will need the
correct dates for delivery and pick up. You are welcome
to place a quote, however the rental equipment will not
be guaranteed unless a deposit is established or the
invoice is paid in full.
What payment
options do I have?
We accept all major
credit cards (VISA, MasterCard, American Express, and
Discover), cash and checks. For credit cards we need a
current credit card number along with the expiration
date and the CVV code. The CVV code can be found on a
VISA or MasterCard on the backside of the card by your
signature. It is the last 3 digits in the white
signature box. On an American Express card, it is the
four-digit number found above the card number on the
front of the card. We will also need the name on the
card and the correct billing address for the credit
card.
Should I make a reservation?
Early planning ensures that the equipment and supplies
you want will be available. It is always best to make
reservations at your earliest convenience. For tents and
large scale events, you should plan one or two months in
advance or even earlier if you can.
Is a deposit
required?
Yes, we require a valid credit card number
as security for rented items, regardless of the method
of payment. If a credit card is not available, a cash or
check deposit is required. All deposits are
non-refundable and will be retained at any time of
cancellation.
What are your rental
rates based on?
All rates quoted are
based on a 24-hour rental period per item; however, we
allow extra time for the customer to pick-up/drop off at
both of our locations. We prefer to deliver the day
before your event and pick up the day after. If that is
not possible, other arrangements can be made. Any rental
equipment kept for longer than specified will be charged
according to our price schedule.
How
much is delivery?
Delivery and pick up
rates are based on the time and the location of your
event. Delivery and pick up rates are quoted as a round
trip fee. Depending on your location, there is a minimum
order amount that must be met before delivery charges
are applied. Please note: Our normal delivery and pick
up times are Monday through Saturday, 8 AM-5 PM. If a
more specific time is needed, there will be additional
charges. It is strongly recommended that the customer be
available onsite for delivery and pick up times.
What type of service should I expect for
delivery?
Delivery includes pick up,
deliveries to door or first floor, equipment stacked in
a mutually convenient location on delivery. Upon pick
up, all items must be re-packed in the same containers
as delivered, tables and chairs must be folded and
stacked, and in the same location as delivered. Please
let us know in advance if you will not be home and give
us instructions for where the items should be placed.
Prior arrangements for payment must be made (ex., credit
card). We would also like all phone numbers you have
available so we can contact you with any questions about
the delivery.
Who is responsible for
damaged or missing items?
The customer
is responsible for all equipment from the time of
delivery or will-call until it has been returned to Old
Pueblo Tent & Event Services. The customer is also
responsible for damaged or missing items and verifying
an accurate count of rental items received and returned.
Do you offer insurance against damaged
items?
A damage waiver is available.
The damage waiver covers reasonable, accidental damage
to the equipment. It is optional and non-refundable. If
the damage waiver is declined, and any rental items are
damaged or missing, the customer will be responsible for
the replacement charges for the items.
Will you set up my items?
Yes,
we will set up tables and chairs. There is an additional
charge for setting up and arrangements must be made in
advance. Set up does not include linens and table
settings. Set up for dance floors and canopies are
included at no additional charge.
Will your crew move my furniture and/or equipment?
Our insurance does not cover your furniture and/or
equipment, therefore, it is advisable to make other
arrangements.
What is your
cancellation policy?
Any orders
cancelled prior to 72 hours before the
delivery/will-call date may be subject to a cancellation
fee. Orders cancelled within 72 hours of the
delivery/will-call date are subject to a 50%
cancellation fee. Orders cancelled the day of, or at
time of delivery or will call, are subject to a 100%
cancellation fee. Special order items or services are
subject to a 100% cancellation fee once the order has
been placed. It is the customer's responsibility to make
any additions or cancellations of the rental equipment
prior to the day of delivery or will call.
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